Additional Shipping Information

At our online store, you shop Black Dog Salvage from anywhere, 24/7! When you place an order online, you can either come to our store in Roanoke, VA, to pick it up, or we will ship it to you. If you would like to request a shipping quote for a specific item, click here. Orders are typically mailed Monday through Friday via the U.S. Postal Service, UPS, or through freight carriers for over-sized items.

Best Rate

This option will calculate the best available shipping rate for non-expedited shipping based on the size and weight of your items, and it is available for shipping within the continental United States ONLY. 

Carrier Freight - $TBD 

Items over a certain size or weight will require custom shipping through a freight company. For any oversized items, the Best Rate calculated shipping price shown at checkout is purely an estimate, and actual shipping charges will be confirmed prior to shipment. You are able to complete the purchase of your items when selecting this option, and the final shipping price will be billed separately once the rate is calculated and confirmed. When selecting this option, please note whether the delivery address is residential or commercial Questions & Comments box at the bottom of that page.

In-Store Pickup

If you would like to pick up your purchase in store, all items MUST be picked up within 7 days of the original purchase date, otherwise, additional fees will apply. When selecting this option, please note the date you intend to make the pick-up in the Questions & Comments box at the bottom of that page.

Non-US Shipping

If the order shipping address is outside of the continental United States, then you need to select this option. International shipping charges will apply which are generally higher than shipping within the continental United States.

Tracking Your Shipment

After your order is processed and shipped, you will receive an email from Black Dog Salvage with a PDF attached containing your tracking information. When you receive the email, open the PDF receipt to find clickable tracking information for your shipment to see how and when your order is expected to arrive. Please allow some time for the status of the shipment to correctly display, as this may take up to 24 hours.

Handling Fees

Handling fees are factored into the shipping price for items which require extra care and/or additional materials when packaging. These fees are reflected in the shipping price quoted for Best Rate at checkout. 

If you have additional questions regarding shipping orders or would like to request a shipping quote, please fill out our online form here or email onlinesales@blackdogsalvage.com