Additional Shipping Information
At our online store, you can shop Black Dog Salvage from anywhere, 24/7! When you place an order online, you can either come to our store in Roanoke, VA, to pick it up, or we will ship it to you. If you would like to request a shipping quote for a specific item, click here. Orders are typically mailed Monday through Friday via the U.S. Postal Service, UPS, or through freight carriers for over-sized items. The customer is responsible for filing a claim with the USPS, UPS, or Packaging Store regarding any damage to you item in shipment. Damage must be reported within 7 days.
This option includes shipping, non-expedited shipping based on the size and weight of your items, and it is available within the continental United States ONLY.
Additional shipping options are available for an additional charge.
If you would like to pick up your purchase in store, all items MUST be picked up within 7 days of the original purchase date, otherwise, additional fees will apply. When selecting this option, please note the date you intend to make the pick-up in the Questions & Comments box at the bottom of that page. Black Dog Salvage does not provide packing/loading supplies for pick up. Black Dog Salvage will assist in loading purchased items into your vehicle, but you are responsible for all necessary supplies and materials needed to secure items for transit. Black Dog Salvage does not offer installation.
If the order shipping address is outside of the continental United States, then you need to select this option. International shipping charges will apply which are generally higher than shipping within the continental United States.
Tracking Your Shipment
After your order is processed and shipped, you will receive an email from Black Dog Salvage with a PDF attached containing your tracking information. When you receive the email, open the PDF receipt to find clickable tracking information for your shipment to see how and when your order is expected to arrive. Please allow some time for the status of the shipment to correctly display, as this may take up to 24 hours.
Handling fees are factored into the shipping price for items which require extra care and/or additional materials when packaging.
If you have additional questions regarding shipping orders or would like to request a shipping quote, please email [email protected]
Return, Refund Policy:
ALL SALES ARE FINAL
The parties hereto agree that there are no warranties with regard to this sale and that the goods described in product descriptions are sold "as is, where is" with all faults, and that seller makes no warranty other than a warranty of good title with respect thereto, and there are no other warranties, whether written or implied, including without limitation the implied warranties of merchantability or fitness for a particular purpose.
In-store purchases: Buyers are encouraged to inspect each item for condition and completeness (such as pieces, parts, or accessories). Buyer is solely responsible to provide any personnel, equipment or materials needed to pick up purchases and shall assume any and all responsibility for the removal of any item of property purchased at the sale and any and all risks associated with such removal. Absolutely no allowances are made for claims or shortages after completion of sale.
Online purchases: Within text and images, Black Dog Salvage makes every effort to describe each item as well as the visible defects that we can see. Buyers are encouraged to inspect each item for condition and completeness (such as pieces, parts, and/or accessories). Buyer is encouraged to arrange for shipping of items or is solely responsible to provide any personnel, equipment or materials needed to pick up purchases and shall assume any and all responsibility for the removal of any item of property purchased at the sale and any and all risks associated with such removal. Absolutely no allowances are made for claims or shortages after completion of sale unless agreed to in writing. Shipping charges are solely the responsibility of the customer.
We take your privacy and the trust you place with us very seriously. The following policy will describe what information we collect, how the information is used, how it is protected, and what options are available to the visitor. We hope that your visits to BlackDogSalvage.com will be safe, secure, and supportive.
Information we collect:
We collect an assortment of general and personal information. Generally, we collect search words and page hits so that we can improve our website and make it easier to find. This website may use 'cookies' in certain places to speed access to our site. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies can be deleted at your will.
Various forms on this site require users to give us personal information, such as name and email address. We use contact information from these forms to send information about our company's products and services, our electronic newsletter, conduct surveys and contests, and other information. This information is also used to contact the user when needed.
Uses of information:
We will not give, sell, trade, barter, or in any way release your information to any third parties except to comply with applicable laws to protect our visitors or the public. We do not partner with nor share any of your information with any advertising or other company (we dislike spam and telemarketers as much as you do). Our two major uses of the information that we collect is to improve our service and our website to enhance our visitors' experiences, and to keep you up to date with all things happening within our company.
More on information:
If you are on our list(s), it is because you have done one of the following:
- Purchased products or services
- Made an inquiry via phone, email, text, or contact form
- Asked to be put on our email list
- Participated in a contest
- Clicked "Like" our FaceBook page
- Opted in to one of our email lists on one of our sites
- Filled out an online survey or other questionnaire
- Attended an event where we asked for your information
Users may opt-out of receiving future *general mailings by:
- Using the link at the bottom of mailings to "Opt-Out"
- Contacting us via our contact page and notify us in the "comments" box
- Calling us at: 540-343-6200
*General mailings are considered mailing to a general population with news about Black Dog Architectural Salvage. Specific mailings are specific to the individual clients, such as inquiry replies, specific service performed or products purchased. Please contact Black Dog Architectural Salvage representative for information about these mailings.
Certain personal information is more critical than others, such as individual social security numbers, or credit card numbers. All processing done for Black Dog Salvage, Inc. is done by third party providers in order to process a charge. For this reason, we use the industry standard Secure Sockets Layer (SSL) to encrypt personal information so that it cannot be accessed by unauthorized people. In any case, we will never ask for your social security number. In some cases, certain clients may ask us to keep their credit card information on file to facilitate future payments or purchases. However, due to new credit card laws, we are NOT able to keep your credit card number on file.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific task are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Your credit card or PayPal charges
Any/all charges that will post to your credit card or PayPal account will be from "Black Dog Architectural Salvage". Black Dog Architectural Salvage and Black Dog Salvage, are business names used by Black Dog Salvage, Inc.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us here, or call us at 540-343-6200.